Balance Display Issues for Users in Germany

Incident Report for XPR Network

Resolved

This incident has been resolved.
Posted Sep 27, 2026 - 17:25 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 27, 2026 - 17:19 UTC

Investigating

We are currently investigating an issue affecting users in Germany. Some users may not see their account balances and may encounter a red error message stating, “Couldn’t update data, please try again later.”

Our team is actively investigating the issue and working to restore normal service. We will provide an update as soon as more information is available.
Posted Sep 26, 2026 - 12:32 UTC
This incident affected: WebAuth Wallet (WebAuth Wallet (iOS), WebAuth Wallet (Android)).